Name: Masterworks Hungary Kft
Headquarters: 1136 Budapest, Pannónia Street 30. Door Ü3.
Mailing address: 1136 Budapest, Pannónia Street 30. Door Ü3.
Registering authority: Metropolitan Court
Company registration number: 01-09-401388
Tax number: 27869624-2-41
Representative: Pavel Smirnov
Phone number: +3670 400 2040
E-mail: hello@masterworks.hu
Website: https://www.masterworks.hu
Bank account number: 11715007-21532683
IBAN: HU39117150072153268300000000
Name: Shopify International Limited
Registered office: 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
Contact: 0800-808-5233, support@shopify.com
Website: https://www.shopify.com/
Goods: items offered on the Website, intended for sale on the Website:
Goods containing digital elements: movable goods that include or are connected to digital content or digital services in such a way that without the relevant digital content or digital service, the goods could not perform their functions
Parties: Seller and Buyer collectively
Consumer: a natural person acting outside the scope of their profession, independent occupation, or business activity
Consumer contract: a contract where one party qualifies as a consumer
Functionality: the ability of goods containing digital elements, digital content, or digital services to perform functions appropriate to their purpose
Manufacturer: the producer of the Goods, in the case of imported Goods the importer who brings the Goods into the territory of the European Union, and any person who presents themselves as the manufacturer by placing their name, trademark, or other distinguishing mark on the Goods
Interoperability: the ability of goods containing digital elements, digital content, or digital services to work together with hardware and software different from those generally used together with goods, digital content, or digital services of the same type
Compatibility: the ability of goods containing digital elements, digital content, or digital services to work together with hardware or software without the need for modification, which is generally used together with goods, digital content, or digital services of the same type
Website: this current website, which serves for concluding the contract
Contract: a sales contract concluded between the Seller and the Buyer using the Website and electronic mail
Durable medium: any device that enables the consumer or the business to store data addressed personally to them in a way accessible for the future for a period adequate to the purpose of the data, and to reproduce the stored data unchanged
Means of communication allowing distance communication: a device suitable for making contractual declarations in the absence of the parties – for the purpose of concluding a contract. Such devices include in particular addressed or unaddressed printed forms, standard letters, advertisements published in press products with order forms, catalogs, telephone, fax, and devices providing internet access
Distance contract: a consumer contract concluded within a distance selling system organized for the provision of the Goods or services under the contract, where the parties conclude the contract without their simultaneous physical presence, using exclusively means of communication allowing distance communication between the contracting parties for the purpose of concluding the contract
Business: a person acting within the scope of their profession, independent occupation, or business activity
Buyer/You: the person who makes a purchase offer and concludes a contract through the Website
Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,
Purchase price: the consideration payable for the Goods and for the provision of digital content.
Hungarian law provisions apply to the Contract, and in particular the following laws are relevant:
The content of the contract concluded between us – in addition to the provisions of the applicable mandatory laws – is defined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations concerning you and us, the conditions for the conclusion of the contract, the deadlines for performance, the delivery and payment terms, the rules of liability, as well as the conditions for exercising the right of withdrawal.
The technical information necessary for using the Website, which is not included in these GTC, is provided by other information available on the Website.
You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.
The language of the contracts subject to these GTC is Hungarian.
Contracts subject to this GTC are not considered written contracts and are not registered by the Seller.
Prices are in forints and include 27% VAT. It cannot be excluded that the Seller may modify prices for business policy reasons. Price modifications do not apply to contracts already concluded. If the Seller has incorrectly indicated the price and an order has been received for the Goods but no contract has yet been concluded between the parties, the Seller shall proceed according to the "Procedure in case of incorrect price" section of the GTC.
An obviously incorrectly indicated price is considered:
In case of an incorrectly indicated price, the Seller offers the possibility to purchase the Goods at the actual price, based on which the Buyer can decide whether to order the Goods at the actual price or cancel the order without any adverse legal consequences.
The consumer may submit their consumer complaints related to the Goods or the Seller’s activities at the following contact points:
The consumer may communicate their complaint to the business verbally or in writing, which relates to the conduct, activity, or omission of the business or a person acting on behalf or for the benefit of the business, directly connected to the distribution or sale of goods to consumers.
The business is obliged to immediately investigate and, if necessary, remedy the verbal complaint. If the consumer disagrees with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must promptly record the complaint and its related position in a report, and in the case of a verbally communicated complaint delivered in person, hand over a copy of the report to the consumer on site. In the case of a verbal complaint communicated by phone or other electronic communication service, the business must send the consumer a substantive response within 30 days at the latest – in accordance with the provisions for responses to written complaints – simultaneously with the substantive reply. Otherwise, the business must proceed as follows regarding written complaints. The business – unless otherwise provided by a directly applicable legal act of the European Union – is obliged to respond substantively in writing and take action to communicate it within thirty days of receipt. A shorter deadline may be set by law, and a longer deadline by statute. The business must justify its position if it rejects the complaint. The business is obliged to assign a unique identification number to verbal complaints communicated by phone or electronic communication service.
The minutes taken about the complaint must include the following:
The business is obliged to keep the minutes taken about the complaint and a copy of the response for three years and to present them to the supervisory authorities upon request.
In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body they can initiate proceedings with, depending on the nature of the complaint. The information must also include the address, telephone, and internet contact details, as well as the mailing address of the competent authority or the conciliation body according to the consumer's place of residence or stay. The information must also cover whether the business uses the conciliation body procedure to resolve the consumer dispute. If a consumer dispute possibly existing between the Seller and the consumer is not resolved during negotiations, the following enforcement options are available to the consumer:
Complaints can be made to the consumer protection authorities. If the consumer notices a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. After the complaint is reviewed, the authority decides on conducting the consumer protection procedure. The first-instance consumer protection authority tasks are carried out by the metropolitan and county government offices competent according to the consumer's place of residence; their list can be found here: http://www.kormanyhivatal.hu/
The client is entitled to enforce their claim arising from the consumer dispute before the court in a civil procedure according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
We inform you that you may file a consumer complaint against us. If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence or stay: the condition for initiating the conciliation body procedure is that the consumer attempts to resolve the dispute directly with the concerned enterprise. Upon the consumer's request, the procedure is competent before the conciliation body designated by the consumer in the request instead of the competent body.
The enterprise is subject to a cooperation obligation in the conciliation body procedure.
Within this framework, enterprises have the obligation to send a response upon the conciliation body's request, and the obligation to appear before the conciliation body is also recorded as a duty ("ensuring the participation of a person authorized to conclude an agreement at the hearing").
If the enterprise's registered office or place of business is not registered in the county according to the chamber operating the territorially competent conciliation body, the enterprise's cooperation obligation extends to offering the possibility of a written agreement in accordance with the consumer's claim.
In case of violation of the above cooperation obligation, the consumer protection authority has jurisdiction, based on which mandatory fines must be imposed for unlawful conduct of enterprises due to the legislative change, and there is no possibility to waive the fine. In addition to the Consumer Protection Act, the relevant provisions of the Act on Small and Medium-sized Enterprises have also been amended, so fines cannot be omitted for small and medium-sized enterprises either.
The amount of the fine for small and medium-sized enterprises can range from 15,000 to 500,000 forints, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net revenue exceeding 100 million forints, it can range from 15,000 forints to 5% of the enterprise's annual net revenue, but not exceeding 500 million forints. With the introduction of the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and ensure the active participation of enterprises in the conciliation body procedure.
The conciliation board has jurisdiction over the out-of-court settlement of consumer disputes. The task of the conciliation board is to attempt to establish an agreement between the parties to resolve the consumer dispute, and if unsuccessful, to decide the case to ensure the simple, fast, effective, and cost-efficient enforcement of consumer rights. The conciliation board provides advice on the rights of the consumer and the obligations of the consumer upon request by the consumer or the business.
The conciliation board procedure is initiated at the consumer's request. The application must be submitted in writing to the president of the conciliation board: the requirement of writing can be fulfilled by letter, telegram, telex or fax, as well as by any other means that allows the recipient to store the data addressed to them for the duration necessary for the purpose of the data and to display the stored data in unchanged form and content. The application must include
The application must include the document or its copy (extract) to which the consumer refers as evidence, in particular the written statement of the business rejecting the complaint, or in its absence, other written evidence available to the consumer regarding the attempt to conduct the prescribed consultation.
If the consumer acts through an authorized representative, the authorization must be attached to the application.
More information about the Conciliation Boards is available here: http://www.bekeltetes.hu
More information about the territorially competent Conciliation Boards is available here:
https://bekeltetes.hu/index.php?id=testuletek
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Baranya County Conciliation Board Address: 7625 Pécs, Majorossy I. u. 36. Postal address: 7625 Pécs, Majorossy I. u. 36 Phone number: 06-72-507-154 Mobile: +36 20 283-3422 E-mail: info@baranyabekeltetes.hu Website: www.baranyabekeltetes.hu |
Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Postal address: 6001 Kecskemét, Pf.228. Phone number: 06-76-501-500; 06-76-501-525, 06-70-938-4765, 06-70-938-4764 Fax: 06-76-501-538 E-mail: bekeltetes@bacsbekeltetes.hu Website: www.bacsbekeltetes.hu |
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Békés County Conciliation Board Address: 5600 Békéscsaba, Penza ltp. 5. Phone number: 06-66-324-976 Fax: 06-66-324-976 E-mail: bekeltetes@bmkik.hu Website: www.bmkik.hu |
Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-091;06-46-501-090 E-mail: bekeltetes@bokik.hu Website: www.bekeltetes.borsodmegye.hu |
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Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. I. floor 111. Postal address: 1253 Budapest, Pf.:10. Phone number: +36-1-488-21-31 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu |
Csongrád-Csanád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 E-mail: bekelteto.testulet@csmkik.hu Website: www.bekeltetes-csongrad.hu |
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Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number: 06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu |
Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: www.bekeltetesgyor.hu |
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Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710; 06-52-500-745 Fax: 06-52-500-720 E-mail: bekelteto@hbkik.hu; nemes.brigitta@hbkik.hu Website: www.hbmbekeltetes.hu |
Heves County Conciliation Board Address: 3300 Eger, Hadnagy u. 6. ground floor 1. Postal address: 3300 Eger, Faiskola u. 15. Phone number: 06-36-416-660/ext. 105 Mobile: 06-30-967-4336 E-mail: bekeltetes@hkik.hu |
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Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8. 3rd floor 303-304. Mobile: 06-20-373-2570 E-mail: bekeltetotestulet@iparkamaraszolnok.hu Website: www.jaszbekeltetes.hu |
Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36. Phone number: 06-34-513-010; 06-34-513-012 Mobile: 06-30-201-1647; 06-30-201-1877 E-mail: bekeltetes@kemkik.hu |
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Nógrád County Conciliation Board Address: 3100 Salgótarján, Mártírok Road 4. Phone number: 06-32-520-860 Fax: 06-32-520-862 E-mail: nkik@nkik.hu Website: www.nkik.hu |
Pest County Conciliation Board Address: 1055 Budapest, Balassi Bálint St. 25. IV/2. Phone number: 06-1-269-0703 Fax: 06-1-474-7921 E-mail: pmbekelteto@pmkik.hu Website: http://panaszrendezes.hu/ |
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Somogy County Conciliation Board Address: 7400 Kaposvár, Anna St. 6. Phone number: 06-82-501-000 E-mail: skik@skik.hu |
Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi St. 2. Phone number: +36-42-420-280 Fax: +36-42-420-180 E-mail: bekelteto@szabkam.hu Website: www.bekeltetes-szabolcs.hu |
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Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. 3rd floor Phone number: 06-74-411-661 Fax: 06-74-411-456 E-mail: kamara@tmkik.hu; t-tiv@tmkik.hu |
Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Phone number: 06-94-506-645 Fax: 06-94-316-936 E-mail: pergel.bea@vmkik.hu Website: www.vasibekelteto.hu |
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Veszprém County Conciliation Board Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116. Phone number: 06-88-814-121; 06-88-814-111 E-mail: info@bekeltetesveszprem.hu Website: www.bekeltetesveszprem.hu |
Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi út 24. Phone number: 06-92-550-513 Fax: 06-92-550-525 E-mail: zmbekelteto@zmkik.hu Website: www.bekelteteszala.hu |
The European Commission has created a website where consumers can register, thus enabling them to resolve their online purchase-related disputes through this platform by filling out a request, avoiding court proceedings. This way, consumers can enforce their rights without, for example, distance preventing them from doing so.
If you wish to file a complaint regarding Goods or services purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body to be entrusted with handling the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
We inform Customers that the Seller uses the Fogyasztó Barát evaluation system on its Website. The evaluation system allows rating not individual Goods but the Seller (the webshop), and the following technical measures in the evaluation system ensure that only actual buyers can submit evaluations:
The webshop using the evaluation system has no technical possibility to delete either the evaluations or the opinions.
As a result of the above, the system only contains evaluations and opinions from real buyers, and the system does not differentiate between positive and negative opinions; it displays them equally.
If any point of the GTC is legally incomplete or invalid, the other points of the contract shall remain in effect, and the provisions of the relevant laws shall apply instead of the invalid or defective part.
The Seller does not have a code of conduct according to the law prohibiting unfair commercial practices against consumers.
The availability of the servers providing the data displayed on the website is over 99.9% annually. Regular backups are made of the entire data content, so in case of problems, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriately strong encryption, and hardware support built into the processor is used for encoding.
On the website, we provide information about the essential characteristics of the Products available for purchase in the descriptions of the individual Products.
During the order process, before finalizing the order, you continuously have the opportunity to modify the data you have entered (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as invoicing and delivery of the Product are based on the data you provide. Please note that an incorrectly provided email address or a full mailbox associated with the email account may result in the confirmation not being delivered and may prevent the contract from being concluded. If the Buyer finalizes the order and discovers an error in the provided data, they must initiate the modification of the order as soon as possible. The Buyer can notify the Seller of the incorrect order modification by sending an email from the email address provided at the time of ordering or by phone call.
Purchase does not require registration.
By clicking on the product categories on the website, you can select the desired product family and within it the individual Products. By clicking on the individual Products, you will find the Product's photo, article number, description, and price. In case of purchase, you must pay the price listed on the website.
After selecting the Product, you can add any number of Products to the cart by clicking the "Add to Cart" button without incurring any purchase or payment obligation, as adding to the cart does not constitute an offer.
We recommend that you add the Product to the cart even if you are not sure whether you want to purchase the given Product, because this way you can easily see with one click which Products you have selected at the moment, and you can view and compare them on one screen. The contents of the Cart can be freely modified until the order is finalized – until the "Finalize Order" button is pressed – Products can be removed from the cart at will, new Products can be added to the cart as desired, and the desired quantity can be changed.
If you add the selected Goods to the Cart, a separate window will pop up with the message "The Goods have been added to the cart." If you do not want to select more Goods, click the "Proceed to Cart" button! If you want to view the selected Goods again or add more Goods to the cart, click the "Back to Goods" button!
While using the website, you can check the contents of the cart at any time by clicking the "View Cart" icon at the top of the website. Here you can remove selected Goods from the cart or change the quantity of the Goods. After pressing the "Update Cart" button, the system will display information corresponding to the data you changed, including the price of the Goods added to the cart.
If you do not wish to select and add more Goods to the cart, you can continue shopping by pressing the "Order" button.
After pressing the "Order" button, the contents of the cart will appear, as well as the total purchase price you have to pay for the selected Goods. In the "Shipping Service" box, you must indicate whether you wish to pick up the ordered Goods personally (personal pickup) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay when ordering.
In the "User Data" text box, you can provide your email address; in the "Billing Information" text box, your full name, address, and phone number. The system automatically stores the data provided during "Billing Information" in the "Shipping Information" text box. If you want the shipment to a different address, please uncheck the box. In the "Comment" text box, you can optionally provide additional information.
After filling in the above text boxes, you can continue the ordering process by clicking the "Continue to the next step" button, or you can cancel/correct the data entered so far by clicking the "Cancel" button and return to the contents of the Cart. By clicking the "Continue to the next step" button, you will arrive at the "Order Overview" page. Here you can see a summary of the data you previously provided, including the contents of the Cart, user, billing and shipping information, and the amount you have to pay (you cannot change these data here, only by clicking the "Back" button).
If you have verified that the contents of the cart correspond to the goods you wish to order and that your data is correct, you can finalize your order by clicking the "Pay" button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the offeror.
By pressing the "Pay" button, you expressly acknowledge that your offer must be considered made, and your statement – in case of confirmation by the Seller according to these GTC – entails a payment obligation. Your offer is binding for 48 hours. If the Seller does not confirm your offer within 48 hours according to these general terms and conditions, you are released from the obligation of the offer.
Order processing takes place in two steps. You can place an order at any time. First, you will receive an automatic feedback about the order, which only records the fact that your order has been received through the website, but this confirmation does not qualify as acceptance of your offer. If you notice that the automatic confirmation email contains incorrect data about you (e.g., name, delivery address, phone number, etc.), you are obliged to immediately notify us of this fact by email, providing the correct data at the same time. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order was not received by our system due to technical reasons.
After you send your offer, the Seller will confirm your offer by a second email. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system (second confirmation).
You can also settle the price of the goods by bank transfer.
The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. is a member of the OTP Group.
Customers using the service can choose Simple's simple and secure payment solution for online purchases. In this case, they can make their payment on the Simple interface in the usual way.
The payment process is the same as the payment procedure offered by banks under similar services. During the service, with the security of the user, i.e., the cardholder, in mind, Simple continuously monitors transactions and helps prevent unexpected events.
WHAT ARE THE STEPS OF THE TRANSACTION?
More information: https://www.simple.hu/Fooldal
It is possible to pay with the Stripe payment solution in the webshop.
More information about Stripe is available in English here.
We deliver to your location.
Products will be shipped as soon as they are available in our Budapest warehouse. You may also choose to pick up the goods at our warehouse. DPD delivery is available throughout Hungary for orders up to 120 kg, with costs ranging from 2,670 to 20,830 HUF. Costs are determined based on the weight of the ordered products and are automatically added to your cart at checkout. Shipments from our warehouse are dispatched on the next working day after the order to ensure fast and secure delivery.
Delivery terms for orders to other parts of Hungary are prepared upon request.
Personal pickup from our warehouse is free of charge.
The general delivery deadline for the order is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not fulfill the order within the additional deadline, the Buyer is entitled to withdraw from the contract.
If you have previously ordered Goods but did not accept them upon delivery (excluding cases where you exercised your right of withdrawal), or the Goods were returned to the Seller marked as "not sought," the Seller will condition the fulfillment of the order on the advance payment of the purchase price and shipping costs.
The Seller may withhold the delivery of the Goods until it is confirmed that the payment for the Goods has been successfully completed using the electronic payment solution (including cases where the Buyer pays by bank transfer in the currency of their member state and due to exchange rates and bank fees, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the Goods has not been fully paid, the Seller may request the Buyer to complete the payment.
The Seller does not differentiate between Buyers using the Website within the territory of Hungary and those within the European Union outside of Hungary. Unless otherwise specified in these GTC, the Seller ensures the delivery/pickup of the ordered Goods within the territory of Hungary.
The provisions of these GTC also apply to purchases outside Hungary, with the interpretation that a buyer is a consumer who is a citizen of a member state, or has residence in a member state, or is a business established in a member state, and who purchases goods or services within the European Union exclusively for end-use or acts with such intent. A consumer is a natural person acting for purposes outside their commercial, industrial, craft, or professional activity.
The primary language of communication and purchase is Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's member state.
The Seller is not obliged to comply with non-contractual requirements under the national law of the Buyer's member state related to the Goods, such as labeling or sector-specific requirements, nor to inform the Buyer about these requirements.
Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.
The Buyer may exercise their legal rights according to these GTC.
When using the electronic payment solution, payment is made in the currency specified by the Seller.
The Seller may withhold the delivery of the Goods until it is verified that the payment of the Goods' price and the shipping fee has been successfully and fully completed using the electronic payment solution (including cases where the Buyer pays by bank transfer in the currency of their member state and due to conversion and bank fees, the Seller does not receive the full purchase price). If the full price has not been paid, the Seller may request the Buyer to complete the payment.
The Seller provides the delivery options available to Hungarian Buyers also to non-Hungarian Buyers for the handover of the Goods.
If the Buyer may request delivery of the Goods within Hungary or to any other European Union member state according to the GTC, this may also be requested by non-Hungarian Buyers using any delivery method specified in the GTC.
If the Buyer may choose personal pickup of the Goods at the Seller according to the GTC, this option is also available to non-Hungarian Buyers.
Otherwise, the Buyer may request to arrange the delivery of the Goods abroad at their own expense. This right does not apply to Hungarian Buyers.
The Seller will fulfill the order after the payment of the shipping fee; if the Buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.
According to Section 8:1 (1) point 3 of the Civil Code, only a natural person acting outside the scope of their profession, independent occupation, or business activity qualifies as a consumer, therefore legal entities cannot exercise the right of withdrawal without justification!
The consumer is entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise the right of withdrawal
a) In the case of a contract for the sale of Goods
aa) the Good,
ab) in the case of the sale of multiple Goods, if the delivery of the individual Goods takes place at different times, the last delivered Good,
The consumer may exercise it within the deadline starting from the day of receipt by the consumer or a third party designated by them other than the carrier, which deadline is 14 days.
The withdrawal period provided by Government Decree 45/2014 (II. 26.) is 14 days; any withdrawal period exceeding this, undertaken by the Seller in these GTC, is a voluntary commitment beyond the statutory provisions.
The provisions of this point do not affect the consumer's right to exercise the right of withdrawal defined in this point during the period between the contract conclusion date and the date of receipt of the Goods.
If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer to conclude the contract.
The consumer may exercise the right provided in Section 20 of Government Decree 45/2014 (II. 26.) by a clear statement to that effect or by using the withdrawal form available for download on the website.
The right of withdrawal shall be considered exercised within the deadline if the consumer sends the statement within the deadline. The deadline is 14 days.
The withdrawal period provided by Government Decree 45/2014 (II. 26.) is 14 days; any withdrawal period exceeding this, undertaken by the Seller in these GTC, is a voluntary commitment beyond the statutory provisions.
The consumer bears the burden of proving that the right of withdrawal was exercised in accordance with this provision.
The Seller is obliged to confirm the consumer's withdrawal statement on an electronic data carrier after its receipt.
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including costs incurred in connection with performance, such as the delivery fee, no later than fourteen days from the date of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a delivery method other than the least expensive usual mode of transport.
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. With the consumer's explicit consent, the Seller may use another payment method for the refund, but the consumer shall not bear any additional fees arising from this. The Seller shall not be liable for delays caused by incorrect and/or inaccurate bank account numbers or postal addresses provided by the consumer.
If the consumer expressly chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to refund the additional costs arising from this. In such cases, our refund obligation is limited to the general shipping fees indicated.
The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has unequivocally proven that they have sent them back; the earlier of the two dates shall be considered. We are unable to accept shipments sent by cash on delivery or freight collect.
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Goods without delay, but no later than within fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return shall be deemed to have been made within the deadline if the consumer sends the Goods before the deadline expires.
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates a contract concluded outside the business premises or at a distance - relating to the provision of services - after the commencement of performance, they are obliged to pay the entrepreneur a fee proportional to the service performed up to the time of notification of termination to the entrepreneur. The amount to be paid proportionally by the consumer shall be determined based on the total amount of consideration stipulated in the contract, including tax. If the consumer proves that the total amount thus determined is excessively high, the proportional amount shall be calculated based on the market value of the services performed up to the time of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or freight collect.
The consumer is liable for depreciation resulting from use exceeding what is necessary to establish the nature, characteristics, and functioning of the goods;
The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.);
The Goods and the performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.) at the time of performance.
In order for the performance to be considered in conformity with the contract, the Goods subject to the contract
In order for the performance to be considered in conformity with the contract - furthermore - the Goods subject to the contract
The Goods do not have to comply with the above public statement if the Seller proves that
The Seller is in breach if the defect in the goods results from improper installation, provided that
a) the installation is part of the sales contract and was performed by the Seller or carried out under the Seller's responsibility; or
b) the installation was to be performed by the consumer, and improper installation is due to deficiencies in the installation instructions provided by the Seller - and in the case of goods containing digital elements, by the provider of the digital content or digital service.
If the sales contract stipulates that the goods are installed by the Seller, or the installation is carried out under the Seller's responsibility, the performance shall be considered completed when the installation is finished.
If the sales contract for goods containing digital elements provides for continuous provision of digital content or digital services over a specified period, the Seller is liable for defects related to the digital content of the goods if the defect occurs or becomes apparent within two years from the delivery of the goods in the case of continuous service not exceeding two years; or
In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of updates to the digital content of the goods or related digital services - including security updates - necessary to maintain the conformity of the goods, and must ensure that the consumer actually receives them.
The Seller's obligation to make the update available, if the sales contract
If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for defects in the goods if such defects arise solely from the lack of application of the relevant update, provided that
a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
b) the consumer's failure to install the update or incorrect installation of the update by the consumer cannot be attributed to deficiencies in the installation instructions provided by the Seller.
Defective performance cannot be established if the consumer was separately informed at the time of concluding the contract that a specific property of the goods differs from what is described here, and the consumer expressly accepted this deviation separately when concluding the sales contract.
This section of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.).
In case of defective performance by the Seller, you may enforce warranty claims against the Seller according to the Civil Code and, in the case of a consumer contract, the provisions of Government Decree 373/2021 (VI.30.).
You may exercise the following warranty claims at your choice:
You may request repair or replacement, except if fulfilling the claim you chose among these is impossible or would cause disproportionate additional costs to the Seller compared to fulfilling another claim. If you did not request or could not request repair or replacement, you may demand a proportional reduction of the price or repair the defect yourself or have it repaired by someone else at the Seller's expense, or – as a last resort – withdraw from the contract.
You may switch from one chosen warranty right to another, but you bear the cost of switching, except if it was justified or caused by the Seller.
In the case of a consumer contract, it is presumed, unless proven otherwise, that a defect recognized within one year from the time of delivery of the goods and goods containing digital elements already existed at the time of delivery, except if this presumption is incompatible with the nature of the goods or the nature of the defect.
In the case of Used Goods, warranty and guarantee rights generally differ from the standard rules. Defective performance can also be discussed in the case of Used Goods, but the circumstances under which the Buyer could have expected certain defects must be taken into account. Due to wear and tear, the occurrence of certain defects becomes increasingly frequent, and it cannot be assumed that a used Good can have the same quality as a newly purchased one. Accordingly, the Buyer can only enforce warranty rights for deficiencies that exceed defects resulting from usage and arose independently of them. If the used Good is defective and the Buyer, classified as a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility regarding the known defect.
For buyers who are not consumers, the deadline for enforcing warranty rights is 1 year, starting from the day of performance (delivery).
In contracts between consumer and business for the sale of movable goods or the provision of digital content, the provisions set out in the "General rules of warranty rights" apply to the Consumer with the deviations specified in this point.
In contracts between consumer and business for the sale of movable goods or the provision of digital content, the Consumer may not repair the defect at the Seller's expense nor have it repaired by others within the framework of exercising warranty rights.
The Seller may refuse to make the goods conforming if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the goods in perfect condition and the severity of the breach of contract.
The consumer is also entitled - in proportion to the severity of the breach of contract - to demand a proportional reduction of the consideration or to terminate the sales contract if
If the consumer wishes to terminate the sales contract citing defective performance, the Seller bears the burden of proving that the defect is insignificant.
The Consumer is entitled to withhold the remaining part of the purchase price - in proportion to the severity of the breach of contract - partially or entirely until the Seller fulfills its obligations related to the conformity of performance and defective performance.
A generally applicable rule is that:
The reasonable deadline for performing the repair or replacement shall be counted from the time the Consumer notified the defect to the business.
The consumer must make the goods available to the business for the purpose of repair or replacement.
The delivery of the counter-performance is proportional if its amount equals the difference between the value of the goods due to the Consumer in case of proper performance and the value of the goods actually received by the Consumer.
The Consumer's warranty right to terminate the sales contract can be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract regarding those goods are met, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them if it is not reasonable to expect the Consumer to keep only the goods conforming to the contract.
If the Consumer terminates the sales contract in whole or in part regarding the goods supplied under the sales contract, then
You are obliged to report the defect immediately after its discovery. A defect reported within two months from its discovery shall be considered reported without delay. However, please note that you can no longer enforce your warranty rights after the two-year limitation period from the fulfillment of the contract. If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; however, a limitation period shorter than one year cannot be validly agreed upon in this case.
You can enforce your warranty claim against the Seller.
Within six months from performance (one year in the case of sale of goods), there are no other conditions for enforcing your warranty claim beyond notifying the defect, provided you prove that the Product or service was provided by the Seller. However, after six months from performance (one year in the case of sale of goods), you are obliged to prove that the defect you identified already existed at the time of performance.
In case of a defect in a movable item (Product), you may choose to enforce either a warranty claim or a product liability claim.
As a product liability claim, you may only request the repair or replacement of the defective Product.
The product is defective if it does not meet the quality requirements in effect at the time of placing it on the market or if it does not have the properties described by the manufacturer in the provided description.
You may enforce your product liability claim within two years from the date the Product was placed on the market by the manufacturer. After this deadline, you lose this right.
You may only enforce your product liability claim against the manufacturer or distributor of the movable item. In case of enforcing a product liability claim, you must prove the defect in the Product.
The manufacturer (distributor) is exempt from product liability obligations only if they can prove that:
The manufacturer (distributor) only needs to prove one reason to be exempted.
Please note that you cannot enforce claims under both warranty for defects and product liability simultaneously for the same defect. However, if you successfully enforce your product liability claim, you may enforce your warranty claim against the manufacturer for the replaced or repaired part of the Product.
Based on Government Decree 151/2003. (IX. 22.) on mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty when selling new durable consumer goods listed in Annex 1 of the decree (e.g., technical goods, tools, machines), as well as their accessories and components as defined therein (hereinafter collectively referred to as consumer goods in this point).
In addition, the Seller may voluntarily provide a warranty, in which case a warranty statement must be given to the buyer qualifying as a Consumer.
The warranty statement must be provided to the Consumer on a durable data carrier, at the latest at the time of delivery of the goods.
The warranty statement must include:
Based on the Buyer's warranty rights, as a general rule, they may demand repair or replacement, or repair the defect themselves or have it repaired at the obligor’s expense, request a price reduction, or ultimately withdraw from the contract if the obligor did not undertake the repair or replacement, cannot fulfill this obligation within the appropriate deadline without harming the entitled party’s interests, or if the entitled party’s interest in repair or replacement has ceased.
The Buyer may enforce their claim for repair at the Seller’s headquarters, any of its branches, or at the repair service indicated on the warranty certificate by the Seller.
The warranty claim can be enforced during the warranty period, which is according to Government Decree 151/2003. (IX. 22.):
Missing deadlines results in the loss of rights, however, in the case of repair of the consumer goods, the warranty period is extended from the day the item is handed over for repair by the amount of time during which the Buyer could not use the consumer goods properly due to the defect.
The warranty period starts upon delivery of the consumer product to the Buyer, or if the installation is performed by the Seller or its agent, it starts on the day of installation.
If the Buyer has the consumer product put into operation more than six months after delivery, the warranty period starts on the day of delivery of the consumer product.
When handling repairs, the Seller must strive to complete the repair within 15 days. The deadline for repair starts upon receipt of the consumer product.
If the repair or replacement period exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or replacement.
If during the first repair of the consumer product within the warranty period the Seller determines that the consumer product cannot be repaired, unless the Buyer provides otherwise, the Seller is obliged to replace the consumer product within eight days. If replacement is not possible, the Seller must refund the purchase price shown on the invoice or receipt issued in accordance with the VAT law, proving payment of the consumer product's price, within eight days.
By accepting the GTC, the Buyer agrees that the information may also be provided electronically or by other means suitable for confirming receipt by the Buyer.
If the Seller cannot repair the consumer product within 30 days:
If the consumer product becomes defective for the 4th time, the Buyer is entitled to:
The provisions under the "Rules related to the handling of guarantee claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.
In the case of these Goods, the Seller is still obliged to strive to fulfill the repair claim within 15 days.
If the repair or replacement period exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or replacement.
The guarantee applies alongside warranty rights (product and warranty), the fundamental difference between general warranty rights and guarantee is that in the case of guarantee, the burden of proof is more favorable to the consumer.
Consumer goods subject to mandatory guarantee under Government Decree 151/2003 with fixed installation, or weighing more than 10 kg, or not transportable as hand luggage on public transport - except for vehicles - must be repaired at the place of operation. If the repair cannot be performed at the place of operation, the company or - in the case of a repair claim enforced directly at the repair service - the repair service is responsible for disassembly and reassembly, as well as transportation to and from.
The Seller's commitment during the mandatory guarantee period may not contain conditions that are less favorable to the consumer than the rights provided by the rules of mandatory guarantee. However, after this period, the conditions of voluntary guarantee can be freely determined, but even in this case, the guarantee may not affect the consumer's rights arising from the law - including those based on warranty.
The institution of exchange claims within three working days also applies in the case of sales through the web store. Exchange claims within three working days can be enforced for new durable consumer goods covered by Government Decree 151/2003 (IX. 22.), according to which, if someone enforces the exchange claim institution within 3 working days, the seller must interpret this as the Goods being defective at the time of sale and must replace the Goods without any further ado.
The Seller is exempt from the guarantee obligation only if they prove that the cause of the defect arose after the performance.
Please note that for the same defect, you cannot enforce warranty and guarantee claims, as well as product liability and guarantee claims simultaneously and in parallel; however, your rights arising from the guarantee are independent of the warranty rights.
